Copperworks Housing Association has 271 homes for rent. Our properties are located in Royston in the north of Glasgow.

The composition of the association's stock at February 2018 is shown in the table below:

House size No of properties
2 apt 64
3 apt 138
4 apt 66
5 apt 2
Total 270

Latest News

  • COVID-19 Update 11th June 2020

    11th June 2020  Dear Resident,  As the period of lockdown continues, we realise that things are changing daily and are therefore writing to you with an update on the level of service delivery we are able to continue to provide at this time.   Staff Availability The majority of staff have now returned to the office on a rotational basis as and when they require to carry out tasks that cannot be done from home and to ensure that we continue to provide a service to our residents and potential tenants.  We have carried out Risk Assessments in consultation with our staff to ensure their safety.  We are continuing to follow government guidance and are now in the planning stages of working towards the office re-opening to the public.  We will keep you updated on progress.  Meantime, staff can still be contacted on their direct numbers provided at the end of this letter.   Repairs As you will recall, when the lockdown commenced, we were able to provide an emergency repairs service only.  As the weeks have progressed, we have been able to re-introduce other types of repairs that can be done safely, i.e. those that can be completed whilst adhering to social distancing and those that do not require complex materials or plant hire.  Therefore, please continue to contact us if you have any repairs issues and we will make every attempt to complete this for you.   The numbers to call are as detailed below:   During normal office hours:                               Mary Dunsmore (0141 559 6770)                                                                            Paul Rocks (0141 559 6775)   Out-with office hours:                                        City Building (0800 595 595) Heating & Hot Water out-with office hours:       James Frew (Gas Sure) – 01294 468 113   Gas Servicing We would like to remind you again of our legal obligation as your landlord to carry out an Annual Gas Service and your responsibility under your tenancy agreement to provide access for this.  This is done to ensure your safety and the safety of others around you and as such it is vitally important that we get access to complete this.  We appreciate you may be concerned about providing access at this time.  However, we would like to assure you that our Contractor is well aware of the necessary precautions and has a process in place of asking screening questions before attending.  They also have the appropriate PPE required and methods in place to ensure these can be carried out safely.   Grass Cutting As you will be aware, due to resource issues with our contractor, we have been unable to carry out ground maintenance services during the lockdown to date.  However, we are hopeful that we will have temporary arrangements in place very soon to allow this to be progressed.  We are also in the process of tendering the full contract with a view to getting a permanent contractor in place as soon as we can.   Close Cleaning As we reported in the last update, the majority of tenants voted for a close cleaning service to be introduced and we are delighted to advise that we have now appointed a Contractor to move this forward.  We are working with them and will hopefully have these services up and running in the next couple of weeks.     Meantime, we would encourage tenants to continue to carry out their close cleaning duties as per your tenancy agreement.   Vermin Control Please continue to report any issues to us about vermin or pests that you are experiencing.   Refuse/Bulk Uplifts The service from Glasgow City Council is still suspended.  We are continuing to arrange weekly uplifts as required.     Spire View Development at Glenbarr Street As you may be aware, the site has been closed since the announcement of lockdown.  Given revised government guidance, Spire View and their contractor and gearing up to re-open the site from Monday 22nd June 2020.  Should you have any concerns about the site please contact the main office number to discuss.   Allocations We are delighted to advise that since receiving revised guidance from the Scottish Government, we have carried out a Risk Assessment and implemented a contactless letting system which has allowed us to re-let a number of properties that have become vacant.  This allows us to continue to provide a vital service to those in housing need whilst adhering to government guidelines and ensuring the safety of everyone involved.  If you have any questions regarding allocations, please contact any of our Housing Management staff who will be happy to discuss this.   Rent Payments If you need any help or advice with your rent account, or if you are worried about a change in circumstances, due to loss of earnings, please contact your Housing Officer who will be able to offer advice or arrange a referral for you to one of our Money Advisers or Financial Capability Officer.   Money Advice/Financial Capability Advice Our Money Advice and Financial Capability Services continue to operate, albeit remotely via telephone. If you require assistance, please contact us and we will arrange a referral for you.   Royston Coronavirus Response Group The group continues to operate and is working tirelessly to ensure that we get food parcels/hot meals and supplies to those that need them.  At the moment, we are delivering over 220 food parcels and 175 hot meals every week.    Our partners at Royston Youth Action also continue to do a tremendous job in co-ordinating the provision of around 300 lunches per week to our young people.  They are also providing around 185 care packages to our young families and elderly which includes some treats and activities to keep them occupied whilst still in lockdown.  Well done guys – you have done (and are still doing) an amazing job!   We also owe a huge thanks to the Hub on The Hill Café.  They have worked tiredlessly to ensure that all of the hot meals and kids lunches are provided and without them we would not have been able to deliver – so thankyou guys!   Our partners at North Glasgow Healthy Living Initiative have added into the mix “The Fakeaway”, providing ingredients and recipes for you to try to make your own favourite takeaways at home.  This has been received really well.   We realise that this continues to be a very concerning time for all residents within our community and we are here to help as much as we possibly can.  We are pleased that we are beginning to see some light at the end of the tunnel and that some restrictions are easing but appreciate that this does not mean life will return to normal for the majority any time soon.  We will continue to support our community as best we can.    Please call on us if you need us   Our team at the Roystonhill Community Hub can be contacted on 0141 212 7386 or email at communityhub@spireview.org.uk.   Please also keep an eye on our social media pages and website for updates:   Twitter:            @CopperworksHAs Facebook:       Copperworks Housing Association Website:          www.copperworks.org.uk   Wishing you all the very best during these trying times.    Yours sincerely,    Fiona Murphy Director   Staff Member Job Title Direct Line Fiona Murphy Director 0141 559 6777 Mags Brownlie Depute Director 0141 559 6778 Donna Richardson Housing Manager 0141 471 8548 Paul Rocks Maintenance Officer 0141 559 6775 Mary Dunsmore Maintenance Assistant 0141 559 6770 Sharon Mearns Housing Officer 0141 559 6776 Alistair MacPhee Finance Assistant 0141 471 7820 Gillian Spence Corporate Services Officer 0141 471 7821 Roddy Forrest Customer Services Assistant 0141 552 74  
  • 63K Funding for Royston!

    We are delighted to partner up with our neighbours at Spire View Housing Association during these difficult times and are even more delighted to have been awarded £63,040 in funding from The National Lottery to support the Royston Corona Virus Response. This funding will be absolutely vital in allowing us, along with all our partners, to help the most vulnerable residents at Copperwork, Spire View and Blochairn Housing Associations by providing food parcels and hot meals for the next 16 weeks. We are completely overwhelmed by the support of The National Lottery and it just goes to show the fantastic projects that they support, especially in these most difficult times. The project should be up and running next week…more details to follow..... Huge thanks to all our partners @TNLComFundScot Simon Community Scotland@NGCFI @NorthGlasgowHLC Spire View Housing Association, Rosemount Lifelong Learning, Royston Youth Action, Blochairn Housing Association, Rosemount Development Trust @Help4thehomeless, Hub on the Hill Cafe, Royston Community Food Hub - NGCFI, Cllr Allan Casey and Lauren Bennie from COVID-19 Glasgow North East.
  • NORTH EAST MONEY ADVICE SERVICES

    NORTH EAST MONEY ADVICE SERVICES Service Phone number/ Email Address GEMAP Scotland Ltd. Due to Coronavirus we are currently providing telephone appointments only. For existing clients If you have an active issue with us, either benefit or debt, we will continue to support you with that issue as normal just over the phone. For new clients contact us to arrange a telephone appointment. Telephone  0141 773 5850 Email info@gemap.co.uk or www.gemap.co.uk follow our social media updates on Facebook, Twitter or at https://twitter.com/GemapScotland   https://www.facebook.com/GemapScot/ GEMAP Scotland Ltd Westwood Business Centre Unit 2/3i, 69 Aberdalgie Road Easterhouse Glasgow G34 9HJ Bridgeton Citizens Advice Bureau Provision of information, advice and assistance in a wide range of areas Including welfare benefits, money advice, housing and employment. For telephone appointments call 0141 554 033 www.bridgetoncab.org.uk/   35 Main Street, Bridgeton, Glasgow, G40 1QB Parkhead Citizens Advice Bureau Parkhead Citizens Advice Bureau provides information, advice, casework and representation services on a range of social issues including benefits, debt, housing and employment. For telephone appointments call 0141 554 0004 www.cas.org.uk/bureaux/glasgow-parkhead-citizens-advice-bureau 1361 Gallowgate, Glasgow, G31 4DN Easterhouse Citizens Advice Bureau Provision of information, advice and assistance in a wide range of areas Including welfare benefits, money advice, housing and employment. For telephone appointments call  0141 771 2328 www.cas.org.uk/bureaux/glasgow-easterhouse-citizens-advice-bureau 46 Shandwick Square, Easterhouse, Glasgow, G34 9DT Universal Credit Support Three Libraries are still able to offer face to face Universal Credit support services in Shettleston, Anniesland and Ibrox Libraries. These are appointment only Appointments can be made for the Universal Credit Support in Libraries by calling 0808 169 9901 www.gain4u.org.uk/ Shettleston Library (UC appointment only) Wellshot Road, Glasgow, G32 7AX For Community Health Staff Referrals to NHS Money Advice Services are unaffected as Advice Provider is equipped to work remotely.  However please note that due to COVID-19 these will be telephone appointments until further notice. Referral forms can be accessed via the Health & Wellbeing directory or Staffnet http://infodir.nhsggc.org.uk/Home/Directory   or  via Staffnet www.staffnet.ggc.scot.nhs.uk/Info%20Centre/FinancialInclusion   GEMAP Information on where the form has to be sent on the referral form.   If you need emergency food or support If need a food banks help because you have no money for food please contact your local food bank Glasgow NE foodbank Due to COVID-19 We will be operating Mondays and Thursday 2-4pm until further notice. Phone 07951749363 or 07951749373 Email  info@glasgowne.foodbank.org.uk Website http://glasgowne.foodbank.org.uk/ Glasgow NE Foodbank Calton Parkhead Parish Church  142 Helenvale Street  Parkhead  Glasgow  G31 4NA Glasgow City Council Support If you are in receipt of school clothing grant or/are free school meals you will be sent a preloaded gift card to buy food from Farmfoods. This is only available to existing claimants no new applications are being received. Will be sent by post automatically if you currently receive school clothing grant and/or free school meals   Ethnic Minority Law Centre 0141 204 2888 www.emlc.org.uk 41 St Vincent Place (2nd Floor) Glasgow G1 2ER Govan Law Centre (Glasgow Wide Service) We are running a free and confidential advice through WhatsApp, Facebook messenger, and e-mail and a free call back telephone service. Contact us using any of the methods below, and we will get back to you as soon as we can: Leave us a message and a solicitor, welfare rights worker or money advisor will call you back.  Everything is confidential, free and secure. 0141 440 2503 www.govanlawcentre.org/ WhatsApp: 07564 040765   Twitter: @govanlawcentre Facebook messenger: Facebook page www.facebook.com/Govan-Law-Centre-485591671499123/ Orkney Street Enterprise Centre (Units 4 & 6), 18-20 Orkney Street, Glasgow, G51 2BZ Housing Providers Many Housing providers in the North East have support available for their Tenants.  Welfare Benefit Advisors and Fuel advisors can help you get on top of your bills,  learn budgeting skills,  help you claim all of the benefits you are due and can also help you get on to the cheapest fuel tariffs. Contact your Housing Provider for more information.   If you are attending Hospital - NHS has Support & Information Services (SIS) The Support and Information Services provide a friendly and confidential place for patients, families and staff to access health, wellbeing and financial support. They can assist with emergency food, fuel and money concerns, as well as information and referral to a wide range of community services such as carers, money and debt advice.  The service can be contacted via email or telephone and also has drop-in facilities Telephone: 0141 452 238  or Email: sis@ggc.scot.nhs.uk www.nhsggc.org.uk/sis Support & Information Services (SIS the following hospitals: -       Queen Elizabeth University Hospital & Royal Hospital for Children -       Glasgow Royal Infirmary -       Victoria Hospital -       Stobhill Hospital -       Royal Alexandra Hospital. Worried about energy bills? If you need help and advice about saving energy when you’re at home, or if you're worried about your energy bills or struggling to stay warm at home, call Home Energy Scotland free on                 0808 808 2282. Or use this link for further information: https://energysavingtrust.org.uk/scotland/home-energy-scotland   Employability Support Due to the demand in other sectors such as food production, food supply, pharmaceutical and logistics there are opportunities to access a range of jobs on a temporary basis.  See the following link for further information http://www.employabilityinscotland.com/   Employment and financial support online Info -Check if you can get statutory sick pay (SSP) -Check if you're eligible for Universal Credit -Check if you're eligible for Employment and Support Allowance (ESA) -Your rights if your hours are cut or you’re laid off -What to do if you cannot pay your tax bill on time       https://www.gov.uk/coronavirus   Other Sources of support The Scottish Welfare Fund is a scheme which has been tailored by the Scottish Government to provide a safety net in disaster or emergency, or to enable independent living in the community. Crisis grants don’t need to be repaid and are available to apply for by people who do not have alternative means of paying for what they need. They are intended to meet one off needs rather than on going expenses. The quickest and easiest way to apply is to check the website for the Local Authority area that you live in.   https://www.glasgow.gov.uk/index.aspx?articleid=17160   Aberlour Urgent Assistance Fund Awarding cash grants to assist those under 21 and their families in times of extreme hardship. Applications to be endorsed and submitted by sponsor in professional capacity only 0800 085 6150 enquiries@aberlour.org.uk   Health & Wellbeing Services Most services are operating a telephone and e-mail service currently and so it is best to call or e-mail directly. If you want to find information and support that is local to where you live on money advice or a range of other health and wellbeing topics, visit the NHSGGC Health and Wellbeing Directory.   http://infodir.nhsggc.org.uk/Home/Directory   Your Support Your Way Provides information on finding health services in Glasgow include money advice and debt. www.yoursupportglasgow.org/homepage   Breathing Space The Breathing Space freephone and webchat helpline is a good starting point if you are stressed, anxious or depressed due to money worries. It has a wide range of information and tips on how to reduce stress Call free on     0800 83 85 87 https://breathingspace.scot/    
  • Service Delivery 30th March 2020

    Dear Tenant/Resident, I am writing to you to provide you with an update on the level of current service delivery we are providing in light of the ongoing situation with COVID 19.   Staff Availability Our offices are now closed to the public and the majority of our staff are working from home. However, we can be contacted during normal office hours on our direct lines and a list of staff and direct numbers is attached.   Service Delivery   Repairs   Due to current government advice and depleting contractor resources, we are now operating an emergency repairs service only. Should you have an emergency repair during normal office hours, please contact Mary Dunsmore or Paul Rocks on the numbers provided. Should you have an emergency repair out-with normal office hours, please contact City Building on 0800 595 595. For Heating and Hot Water Emergencies out-with normal office hours, please contact 01294 468 113 Emergency Repairs include things such as: • No Toilet Facilities• No wash facilities• Water penetration damaging electrical fittings• Isolation of dangerous/faulty electrical items• FULL Central Heating breakdowns (Electrical or Gas)• Serious Concern for tenants/ occupants welfare When you contact us about your emergency repair we (or our Contractor) will ask you some questions about your current situation and whether you are self-isolating so that we can understand how best to protect you and your family, as well as the member of staff that attends your home. The questions may include: • Have you had contact with anyone who may be infected with the Coronavirus(COVID-19)?• Do you have any of these symptoms -cough, fever or shortness of breath? Please be patient with us while we ask these questions. These are required to protect the health and wellbeing of you, our staff and our contractors, which is essential in allowing us to maintain services. If it is deemed essential that a member of staff does attend your home, they will: • Ask some further questions at the front door before entering the property• Distance themselves by at least two metres from anyone in the property• Avoid touching surfaces where possible• Wear protective gloves and other additional protection equipment where necessary• Ask you if they can wash their hands before and after the visit, if you are happy for them to do so We kindly ask you to minimise interaction with our tradespeople as they carry out work in your home. To keep our colleagues safe, we would ask that you stand at least two metres away from our colleagues where you can. All tradespeople will be wearing identification when they visit your home. Please check this and once you are satisfied, leave our tradespeople to carry out their work. Upon completion of the job, the tradespeople will advise you they have finished and are leaving, and they will see themselves out. By following these steps, we want to reassure you that there is a low risk of infection from a home visit by a staff member.   Gas Servicing Due to the ongoing situation with COVID-19, our Contractor, James Frew (Gas Sure) notified us on 241 March that they have taken the decision to suspend gas servicing for the current 3-week restricted movement period. If your current safety certificate is about to expire, you will be contacted separately by us with appropriate advice. Ongoing Development- Glenbarr StreetAll construction works have been placed on hold and the Contractor has implemented all required security measures. Should you have any issues relating to the site, please contact Jacqueline Paterson or Mary Dunsmore to report these and we will take any necessary action AllocationsAllocations have been suspended from 24/03/20 as we are unable to carry out the required safety checks prior to reletting homes. We will recommence allocations as soon as we possibly can. Rent PaymentsIf you need any help or advice with your rent account or if you are worried about a change in circumstances, due to loss of earnings, please contact your housing officer (contact details attached). We can also assist with income maximisation and tenancy sustainment issues. It is important you keep in touch with us if you are experiencing problems. Please note that the government has announced emergency legislation to suspend new evictions from social or private rented accommodation during the coronavirus crisis.If you are worried about the short-term impact of COVID-19 on your employment then you can contact the PACE helpline on 0800 917 8000. Further advice can also be found on the Money Advice Service website: https://www.moneyadviceservice.org.uk/…/coronavirus-what-it…you Should you find yourself with no income due the impact of Coronavirus (COVID-19), if you do not already claim benefits, you may be eligible to apply for Universal Credit to help you pay your rent. You can find out more about Universal Credit and eligibility: https://www.understandinguniversalcredit.gov.uk!coronavirus/ There is also further information for people affected by Coronavirus (COVID-19), including information about eligibility for Statutory Sick Pay on the UK Government website:https://www.gov.uk/gover…/coronavirus-support-for-employees­benefitclaimants-and-businesses If you currently pay your rent in cash, we would ask that you consider making alternative arrangements in the meantime e.g. card payments or online payments.   Money Advice/Financial Capability Advice Money Advice and Financial Capability Services   Our money advice and financial capability services continue to operate, albeit remotely via telephone. If you require assistance, please contact us and we will arrange a referral for you. We realise that this is a very concerning time for all residents within our community and we are here to help as much as we possibly can. We recently contacted all or our residents who are over 70 or have underlying health conditions to determine what assistance they may require and we will continue to be in touch with those residents throughout the coming weeks. We also sent a leaflet to all residents within our community asking if anyone requires any assistance whether this be with shopping; medication; gas/electricity or mobile phone top ups etc. We have had a good response to this, particularly from people wishing to volunteer to help and we are extremely grateful to them. A member of staff either from the Association or one of our partner agencies will be in touch with you in the near future. If you have not been contacted by us and would like to speak to any of our staff, please use the numbers on the attached sheet. Wishing you all the very best during these trying times. Yours sincerely,   Fiona MurphyDirector   Staff Contact Details   Fiona Murphy DirectorFionaMurphy@copperworks.org.ukDirect Line 0141 559 6777   Margaret Brownlie Depute Directormargaretbrownlie@copperworks.org.ukDirect Line 0141 559 6778   Donna Richardson Housing Managerdonnarichardson@copperworks.org.ukDirect Line 0141 471 8548   Sharon Mearns Housing OfficerSharonMearns@copperworks.org.ukDirect line 0141 559 6776   Paul Rocks Maintenance Officerpaulrocks@copperworks.org.ukDirect Line 0141 559 6775   Mary Dunsmore Maintenance/Admin Assistantmarydunsmore@copperworks.org.ukDirect Line 0141 559 6770   Gillian Spence Corporate Governance Officergillianspence@copperworks.org.ukDirect Line 0141 471 7821   Alistair MacPhee Finance Assistantalistairmacphee@copperworks.org.ukDirect Line 0141 471 7820   Roddy Forrest Customer Services Assistantroddyforrest@copperworks.org.ukDirect Line 0141 552 7477
  • Repairs during COVID 19 Outbreak

    Current Repairs Service A number of our Contractors are still operating for the moment but unfortunately, due to limited resources/supplies, they are only providing an emergency repairs service. You can keep up to date about which services are being provided on this website or by contacting a member of our maintenance team (Details as provided below) If you have an emergency repair within your home during normal office working hours, please contact a member of the maintenance team as listed below and they will be happy to assist: Paul Rocks Maintenance Officer 0141 559 6775 Mary Dunsmore Maintenance Assistant 0141 559 6770 If you have an emergency repair within your home out-with normal office working hours, please contact our Out of Hours Emergency Service on 0800 595 595. For Heating and Hot Water Emergencies out-with normal office hours, please contact 01294 468 113 Emergency Repairs include things such as:  No Toilet Facilities  No wash facilities  Water penetration damaging electrical fittings  Isolation of dangerous/faulty electrical items  FULL Central Heating breakdowns (Electrical or Gas)  Serious Concern for tenants/ occupants welfare When you contact us about your emergency repair we (or our Contractor) will ask you some questions about your current situation and whether you are self-isolating so that we can understand how best to protect you and your family, as well as the member of staff that attends your home. The questions may include: • Have you had contact with anyone who may be infected with the Coronavirus (COVID-19)? • Do you have any of these symptoms – cough, fever or shortness of breath? Please be patient with us while we ask these questions. These are required to protect the health and wellbeing of you, our staff and our contractors, which is essential in allowing us to maintain services. If it is deemed essential that a member of staff does attend your home, they will: • Ask some further questions at the front door before entering the property • Distance themselves by at least two metres from anyone in the property • Avoid touching surfaces where possible • Wear protective gloves and other additional protection equipment where necessary • Ask you if they can wash their hands before and after the visit, if you are happy for them to do so All of our staff are encouraged to keep up-to-date with the latest government health advice, follow good hygiene practice and to inform their manager if they feel unwell. Staff will be expected to follow official advice and if anyone is suspected of having the virus, we would expect them to self-isolate. We kindly ask you to minimise interaction with our tradespeople as they carry out work in your home. To keep our colleagues safe, we would ask that you stand at least two metres away from our colleagues where you can. All tradespeople will show you identification when they visit your home. Please check this and once you are satisfied, leave our tradespeople to carry out their work. Upon completion of the job, the tradespeople will advise you they have finished and are leaving, and they will see themselves out. By following these steps, we want to reassure you that there is a low risk of infection from a home visit by a staff member. Non-emergency repairs If you have a repair issue to report but it is not in the list above, then we are asking you to report this repair at a later date when normal services resume. We will monitor government advice closely and seek to resume normal service as quickly as possible. Please remember we are trying to support social distancing and protect the health and safety of residents and our staff as much as we can during these unprecedented times. From today, (24.3.20) any non-emergency repairs in your home that were already scheduled will be postponed, and we will contact you to confirm this if you had an appointment. There is no need to contact us to postpone future non-emergency appointments in your home. Gas Servicing & Smoke Detector Upgrades Our Contractor is continuing with our gas servicing and smoke detector upgrade works for now. If this advice changes, we will update our information to you. Bulk uplifts There are no planned changes to the local authority refuse collection arrangements at this time. However, bulk uplift services has been suspended. To ensure fire safety in the common areas of your home please keep stairs, landings and basements clear of bulk items. Please inform us of any obstructions. We are also implementing a bulk collection service as an when the need arises and will do this as long as we have the resources available to supply this service. However, we would also ask for tenants’ co-operation in refraining from placing bulk outside during these difficult times if possible. General updates For updates please keep checking our website at [www.copperworks.org.uk] and social media at [Twitter: @CopperworksHA or follow us on Facebook].