We are committed to providing all our customers with the best possible service with the resources available to us.

We strive to get things right first time, and we want to hear from you if we don’t achieve this. We therefore, value complaints and use the lessons learned to improve our service delivery.

We also welcome positive feedback about any aspect of our service. If you have any complaints, comments or compliments, please let us know.

Customer satisfaction report

Our latest Customer Satisfaction Report can be found here. It details our performance in relation to satisfaction covering 2012.

You can also find a copy of our ‘landlord report card’ in our newsletter.  We will continue to publish these reports in our newsletters each year.