Scottish Social Housing Charter
The Scottish Social Housing Charter was introduced in April 2012, and it requires all Registered Social Landlords (RSLs) in Scotland demonstrate how they perform delivering housing services and other activities against a number of outcomes.
We report Copperworks performance each year in October, we include this information in our newsletter which can be found at our downloads section of this website
You can also compare us with other RSLs on The Scottish Housing Regulator website. The website is very user friendly and contains lots of information about Copperworks and other social landlords.
Complaints Handling Performance
Our Management Committee are all volunteers and value feedback from our customers both positive and negative. Customer feedback helps our Committee ensure that they are managing an organisation that is meeting the needs of their tenants and other customers.
Committee recognise that from time to time things can go wrong and customers may wish to complain about our service. Our new complaints handling procedure has been in place for just over a year and aims to make it easy for our customers to have their concerns resolved quickly. A guide to our complaints procedure is available to download in our downloads section, or can be picked up at the office or if you wish we can send one out by post.