TO ALL COPPERWORKS HOUSING ASSOCIATION TENANTS / SERVICE USERS
17th March 2020
Dear Tenant / Service User,
Should you contact the office, you will be asked to declare if you or anyone in your household is self-isolating. If the answer to any of these questions is yes, we may need to re-arrange any visit and / or repair once the period of self-isolation is over.
In the event that you need to report an out-of-hours emergency repair our contractors will ask you a similar question. If the repair is essential our contactors may attend your home but will take necessary precautions to protect themselves. This could include being clothed in suitable Personal Protection Equipment. Remember you can minimise the spread of the virus by regularly hand washing and cleaning all work surfaces, door handles etc.
I would be grateful if you could inform the Association if you or anyone in your household is self-isolating.
Where possible please make your rent payments on line www.allpayments.net
Useful Website Links
Health Protection Scotland https://www.hps.scot.nhs.uk/a-to-z-of-topics/covid-19/
Scottish Government https://www.gov.scot/coronavirus-covid-19/
Thank you for your co-operation.