17th March 2020


Dear Tenant / Service User,




Due to the nature of this virus and the need to minimise its spread through the population we ask that you contact the Association by telephone, email or text in the first instance.  Please do not call at the office in person unless it is essential.  If a member of staff needs to contact you, we will do so by telephone, email or text.  You can email the office This email address is being protected from spambots. You need JavaScript enabled to view it. with your email address.


Should you contact the office, you will be asked to declare if you or anyone in your household is self-isolating.  If the answer to any of these questions is yes, we may need to re-arrange any visit and / or repair once the period of self-isolation is over.


In the event that you need to report an out-of-hours emergency repair our contractors will ask you a similar question.  If the repair is essential our contactors may attend your home but will take necessary precautions to protect themselves. This could include being clothed in suitable Personal Protection Equipment.  Remember you can minimise the spread of the virus by regularly hand washing and cleaning all work surfaces, door handles etc.


I would be grateful if you could inform the Association if you or anyone in your household is self-isolating.


Rent Payments

Where possible please make your rent payments on line


Useful Website Links

NHS Inform

Health Protection Scotland

Scottish Government  


Thank you for your co-operation.


F. Murphy


Fiona Murphy





Make a Stand was launched in June 2018 as part of the then CIH president Alison Inman's presidential appeal to tackle domestic abuse.  It centres around a pledge that CIH have developed in partnership with the Domestic Abuse Housing Alliance (DAHA) and the 2018 and 2019 presidential charity Women's Aid. 

Millions of people experience domestic abuse every year, with two women being killed by their partner or ex-partner every week. Housing organisations house and employ millions of people across the UK, and that means we house and employ many thousands of people affected by domestic abuse. 

By signing the pledge Copperworks have become part of that collective effort promising to make four focused, but easily deliverable commitments to support those affected by domestic abuse:  

1. Put in place and embed a policy to support residents who are affected by domestic abuse 2. Make information about national and local domestic abuse support services available on your website and in other appropriate places so that they are easily accessible for residents and staff 3. Put in place a HR policy, or amend an existing policy, to support members of staff who may be experiencing domestic abuse 4. Appoint a champion at a senior level in your organisation to won the activity you are doing to support people experiencing domestic abuse 

More information can be found at    

Support Services 

The National Domestic Violence Helpline is a free, confidential helpline run by Women's Aid and Refuge for anyone experiencing domestic abuse and it is available 24 hours a day, seven days a week. 

0808 2000 247        

Respect is the UK membership organisation for work with domestic violence perpetrators, male victims of domestic violence and young people's violence in close relationships. 

Helpline for people concerned about their behaviour - 0808 802 4040 

Helpline for men experiencing domestic abuse - 0808 801 0327 

Women's Aid provide a range of information and support on domestic abuse, including support for people experiencing domestic abuse and people who are concerned that others may be.  The organisation has sister federations in Wales, Scotland and Northern Ireland. The details for Scotland are: 

0800 027 1234      

Women's Aid Glasgow provide: 

 Refuge  Resettlement  Domestic Violence Floating Support  Domestic Violence Outreach  Drop-in  Support Groups  Dedicated Service for Children/Young People  Project Based 

Contact details for Women's Aid Glasgow are: 

0141 553 2022            This email address is being protected from spambots. You need JavaScript enabled to view it.                   

The Refuge and Drop-In Services are available Monday to Friday, 9.30am to 4.30pm  

To find information about your local Women's Aid service, check the Women's Aid Domestic Abuse Directory.

The Scottish Housing Regulator has  published ‘How we regulate: a guide for tenants and service users.’ This short, summary guide lets people know more about: 


who the regulator is and what they do, what you can expect from your landlord,  how you can find out about your landlord’s performance; and  how to raise a concern about your landlord.  


They have also produced two short videos about who we are and what we do and how to raise a concern about a social landlord.  


they are also working with British Sign Langauge Scotland (BSL) to make a version of the guide for BSL users.  We’ll be launching this soon and will let you know when its available.  


The Scottish Housing Regulator directory holds the details of all social landlords, both Registered Social Landlords (RSLs) and local authorities. You can find lots of information here including landlords' contact details, stock profile, annual accounts, landlord reports and our engagements with landlords.

You can easily find any landlord by clicking the link here

We are delighted to present our Freedom of Information and Environmental Information Policy. 

A copy of this has been uploaded to our document/download section of this website or you can access this by clicking here.

We have also published our Guide to information and this can also be accessed at our documents/download section of this website or by clicking here.


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