COVID-19 Briefing – Service Delivery

If you need any help or advice with your rent account or if you are worried about a change

in circumstances due to loss of earnings, please contact your housing officer contact details are at the bottom of this page. We can also assist with income maximisation and tenancy sustainment issues. It is important you keep in touch with us if you are experiencing problems. Please note that the government has announced emergency legislation to suspend new evictions from social or private rented accommodation during the coronavirus crisis.

If you are worried about the short-term impact of COVID-19 on your employment then you

can contact the PACE helpline on 0800 917 8000.

Further advice can also be found on the Money Advice Service website:

https://www.moneyadviceservice.org.uk/en/articles/coronavirus-what-it-means-for-you

Should you find yourself with no income due the impact of Coronavirus (COVID-19), if you do not already claim benefits, you may be eligible to apply for Universal Credit to help you pay your rent. You can find out more about Universal Credit and eligibility:

https://www.understandinguniversalcredit.gov.uk/coronavirus/

There is also further information for people affected by Coronavirus (COVID-19), including

information about eligibility for Statutory Sick Pay on the UK Government website:

https://www.gov.uk/government/publications/support-for-those-affected-by-covid-19/support-for-those-affected-by-covid-19

If you currently pay your rent in cash, we would ask that you consider making alternative

arrangements in the meantime e.g. card payments or online payments. We may contact you

to discuss this further. If you are self-isolating or recovering from Coronavirus (COVID-19), this will mean you may not be able to leave your home. This can be a problem if you have a pre-payment meter, which requires you to go to the shop to top-up. Different energy suppliers will have their own ways of dealing with this. If you or anyone in your home has any underlying health conditions, you should also contact your energy supplier to let them know. They will add you to the Priority Service Register, which will give you extra support should you need it. If you are self-isolating, you should contact your energy company as soon as you become aware of an issue to do with your prepay meter, as some of the solutions can take a few days. Other advice on energy related issues can also be found here:

https://www.ofgem.gov.uk/coronavirus-covid-19

Staff Contact Details

Sharon Mearns Housing Officer : 0141 559 6776

 

 

Due to the Coronavirus (COVID-19) outbreak, Copperworks Housing Association is taking the necessary steps and precautions to try minimise the risk to our customers and staff. We have taken the decision to close our office to the public from Tuesday 24th March 2020 until further notice. This is in line with recent UK and Scottish Government advice. We will keep you up to date through our websites and social media accounts, please  follow Copperworks Housing Association on Facebook or @Copperworks HA on Twitter . In the meantime, our staff will still be able to deal with any enquiries you may have via other methods. Full details can be found below.

We would also like to reassure you that tenant and staff wellbeing is our number one priority, which is why we are stepping up measures to limit the spread of Coronavirus (COVID-19) following official advice. While our office is closed until further notice, we are working hard to ensure the critical and essential services that make a difference to communities every day continue to operate. We appreciate many of our customers prefer to meet face-to-face with our staff. However, in the interest of protecting staff, tenants and the wider public, we will be limiting face-to-face contact, with only a few exceptions where in person attendance is unavoidable.

While these measures are in place, all contact with staff should be made by email or telephone in the first instance. Whenever direct contact is required, we will take steps to identify whether those we will be meeting are vulnerable to the virus through a series of questions based on the latest UK Government advice. We will then take steps to facilitate direct contact safely for everyone – bearing in mind that some people can be carriers of the virus without showing symptoms. Ultimately, we are dedicated to protecting those most vulnerable from the effects of Coronavirus (COVID-19), and we are working with a wide range of partners to support those most at risk.

Thank you for the time you have taken to read this update. We want to reassure you of our commitment to you as a tenant and customer during this uncertain time.

Staff Contact Details

Fiona Murphy                   Director

This email address is being protected from spambots. You need JavaScript enabled to view it.                       Direct Line 0141 559 6777

Margaret Brownlie         Depute Director

This email address is being protected from spambots. You need JavaScript enabled to view it.             Direct Line 0141 559 6778

Donna Richardson           Housing Manager

This email address is being protected from spambots. You need JavaScript enabled to view it.                                Direct Line 0141 471 8548

Sharon Mearns                 Housing Officer

This email address is being protected from spambots. You need JavaScript enabled to view it.                     Direct line  0141 559 6776

 
 

Paul Rocks                          Maintenance Officer

This email address is being protected from spambots. You need JavaScript enabled to view it.                                               Direct Line 0141 559 6775

Mary Dunsmore               Maintenance/Admin Assistant

This email address is being protected from spambots. You need JavaScript enabled to view it.                   Direct Line 0141 559 6770

Gillian Spence                  Corporate Governance Officer

This email address is being protected from spambots. You need JavaScript enabled to view it.                       Direct Line 0141 471 7821

Alistair MacPhee             Finance Assistant

This email address is being protected from spambots. You need JavaScript enabled to view it.                  Direct Line 0141 471 7820

Roddy Forrest                   Customer Services Assistant

This email address is being protected from spambots. You need JavaScript enabled to view it.                         Direct Line 0141 552 7477

The Scottish Housing Regulator looks after the interests of people who use social landlord services, including owners using factoring or common repairs services. 

The Regulator has asked Engage Scotland (independent researchers) to speak to owners who use factoring services about their experience.  Interviews are completely confidential.   

How to take part -

Interviews take 10-15 minutes. You can arrange a time that suits you by calling 0800 433 7212 or 01786 449365.  Book a time to give us your views: 0800 433 7212 or 01786 449365 

or email: natpan@ engagescotland.co.uk 

Everyone taking part  receives £15 

City Council Bulk Uplift Service 

 

The City Council informs us that the Bulk Uplift Service will not operate after Friday 20 March, until further notice. If you happen to need this service please contact the office for advice on alternative arrangements. 

 

There is no planned disruption of bin collections. 

All tenants and owners are requested due to the nature of this virus and the need to minimise its spread through the population not to call in at the office, we ask that you contact the Association by telephone, email or text. Please do not call at the office in person unless it is essential. If a member of staff needs to contact you, we will do so by telephone, email or text. You can email the office This email address is being protected from spambots. You need JavaScript enabled to view it. with your email address.


We are aware that due to the current issues that the country is facing some of our tenants may be experiencing financial hardship, we would encourage all tenants to take advice on this as soon as the matter arises. You can access support from the financial Capability Officer by contacting GEMAP on 0141 773 5850. Alternatively we have detailed a link below that you may find useful.


www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses

Rent Payments

Where possible please make your rent payments on line www.allpayments.net

 

Useful Website Links

NHS Inform

https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19

Health Protection Scotland  https://www.hps.scot.nhs.uk/a-to-z-of-topics/covid-19/

Scottish Government            https://www.gov.scot/coronavirus-covid-19/

Subcategories

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