Emergency Repairs within Office Hours

Emergency repairs are to fix problems that:

  • are an immediate danger to your health
  • are an immediate risk to your safety
  • present a risk of significant damage to your property
  • cause significant damage to the building or
  • a risk to personal security (for example, external doors that will not lock)

Emergency repairs can be reported:

  • in person at our office at 43 Tharsis Street, Glasgow, G21 2JF during normal working hours
  • by phoning us on 0141 552 7477
  • Online by completing our report a repair form

Normal working hours are:

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 15:30
Saturday closed
Sunday closed

Emergency Repairs outwith Office Hours

The Association recognises that emergency situations can occur outwith our office working ours and as such we provide an out of hours emergency repairs service for tenants.

Our emergency call out numbers are as below:

Gas Central Heating & Hot Water Emergencies

Contractor Gas Sure
Contact Number 01294 468113


If the Gas Engineer is unable to repair your heating during an emergency call out, due to the requirement to source replacement parts , the engineer will offer you a temporary heater.

All Other Emergency Repairs

Contractor City Building
Contact Number 0800 595595

The timescale for completing an emergency repair is 4 hours. This time period is to make the situation safe. This may mean that the repair is fully completed.  However, it could also mean that follow-up works are required to finish the repair. Any follow up work will be ordered as an urgent or routine repair in line with urgency of the repair.

Please note, if you call out an emergency contractor for a non-emergency situation, or to attend to damage caused by you, a member of your household or a visitor to your household, you will be recharged for the full cost of the repair.