Advice on Preventing Repairs and Future Maintenance Problems

General repairs issues

  • Do not dispose of cleaning or baby wipes down the WC pan. Try to keep the cistern area free of items which could fall in.
  • Do not dispose of solid food waste, cooking fat or other unsuitable materials down any of the sink or wash hand basin drains to avoid blocked drains.
  • If there is a total loss of water to your home, please check with your neighbours to find out if the problem is affecting a number of properties and if it is, you should call Scottish Water on 0845 601 8855.
  • If there is a total loss of electricity supply to your home please check your meter - if you use a pre-paid card, check if the emergency credit has run out. If this is not the case then please check with your neighbours to find out if they have also lost their electricity supply and if this is the case then the problem may be with Scottish Power 0800 027 6464.
  • If one of your electrical appliances stops working, try resetting trip switch. Remember to unplug all appliances before testing. This will ensure that appliance or fitting failures are identified.
  • If you lose the picture on your television please check with neighbours to find out if the problem is affecting them too and if it is, you should call our office to report a fault with the communal aerial.

For further information on any repairs issues please contact our office during office opening hours or our emergency service outwith office opening hours. Please note our Emergency Contractor City Buildings Call staff are well trained and will let you know if your repair is an emergency or can wait until the association office re-opens.

Condensation

You can help prevent condensation damage by:

  • Reducing moisture build up in your kitchen by covering cooking pots with lids and switching off your kettle as soon as it starts to boil;
  • Drying clothes outside in summer or in a well ventilated room with the windows open;
  • Use an extractor fan in kitchen and bathrooms (if installed), or open a window slightly while cooking or using a shower or bath;
  • Keep your home warm, especially bedrooms as they tend to be generally colder;
  • Allow air to circulate within cupboards by reducing clutter; 
  • Leave a space between furniture and the wall to allow air to circulate, and if possible, place wardrobes and furniture on inside walls rather than outside walls.
  • Clean down condensation from windows and surfaces with a dry cloth on a regular basis 

Water Leaks

Water leaks may be caused by damaged waste pipe fittings, damaged water supply pipe fittings, damaged water storage unit, defective mastic, sealant or tiles, defective or missing roofing materials etc.

Do’s

  • locate and turn off nearest stopcock
  • take the five minutes needed to find the location of the stop cock to turn the water off in your home. If you have difficulty finding the stop cock please contact us and a member of staff will be happy to show you where the stop cock is.
  • pierce a small hole in ceiling around affected area to allow water to escape if your ceiling is bulging
  • contain water flow where possible by using a suitable a bucket or basin or old towels
  • take out home content insurance to cover you or affected neighbours from any loss caused to personal property by the water damage 

Don’ts

  • Continue to use or drain affected appliance such as sink, bath, washing machine etc.
  • Think it is not worthwhile to take 5 minutes to find the location of the stop cock to turn the water off in your home in the event of water leaks in your home. If you have difficulty finding the stop cock let us know and a member of staff will be happy to show you